How can we help?

আপনার প্রশ্নের উত্তর খুঁজুন বা আমাদের সাথে যোগাযোগ করুন

Bookings

Modify, view or manage your reservations

Payments

bKash, Nagad, cards & wallet questions

Cancellation & refunds

Cancel a trip and track your refund

Account

Frequently asked questions

সাধারণ প্রশ্ন

Open My Trips, select the booking, and tap Manage → Cancel. If you're within the free-cancellation window, the full amount is refunded to your original payment method or Berao Wallet within 5–7 working days.

Live chat

Chat with our Bangla-speaking team, 24/7.

Start chat →

Call us

16xxx (toll-free) · daily 8am–midnight.

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Message us for booking help on the go.

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